Reminder fees in Online Terms are difficult to claim

Most companies post their Conditions (Terms) online and they also define there the latest fees charged and other important conditions for the customer.

However, courts are highly critical when it comes to Online Terms. According to authorities, reminder fees that are based on Online Terms can’t be claimed. The Terms and Conditions must be delivered in writing to the customer, with a contract and necessary measures must be taken to ensure that the customer has taken note of them.

 

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